FAQs

With over 18 years in business, approximately 95% of our work has been dedicated to the medical field. This deep focus has given us extensive experience in handling healthcare- related accounts with the professionalism and sensitivity they require.

We are fully licensed, bonded and compliant with all applicable federal and state regulations. Our team adheres to strict industry standards and can provide services throughout the United States.

We offer a convenient 24/7 online payment portal that accepts Visa, MasterCard, Discover, as well as ACH (bank transfers), HSA (Health Savings Account) cards. Patients may also mail in checks or money orders if they prefer.

We have extended experience working within a wide range of billing systems. This broad exposure allows our trainers and staff to quickly adapt to new platforms with minimal ramp-up time. Whether it’s a legacy system or a newly implemented EHR, we’re equipped to learn and operate efficiently—ensuring a smooth integration with your existing processes.

A typical OBS Clean-Up Project is designed to relive your internal team during times of transition—such as moving to a new EHR system. Our experienced staff can work directly within your legacy system, just as your team has for years, ensuring continuity and accuracy. This allows your staff to focus on learning and optimizing your new system while we manage your outstanding accounts receivable. We offer flexible solutions tailored to your needs, whether it’s Insurance Resolution, Early Out Receivables, or a combination of both. As your Extended Business Office, we ensure a smooth, efficient, and compliant clean-up process that supports your revenue cycle goals

Our deep expertise with a wide range of legacy EHR systems allows us to manage and work your legacy accounts through to completion. This ensures a smooth transition and lets your internal team focus on learning and optimizing your new hospital system—without losing momentum or revenue on outstanding accounts.

Yes, all calls are recorded and available for real time review. In addition to call recordings, staff performance is actively monitored through both screen observation and live supervision to ensure quality, accountability and consistent patient experience.

QRP is a roadmap for our call center service representatives to follow on each call. The goal is for all of our patients to receive the same excellent customer service.

We do HIPAA training annually through the FDCPA as well as our Quality Resolution Pattern Training.

As soon as we are assigned a TPL account, we take immediate action by sending out mailers and making direct phone calls to the patient. This proactive approach allows us to quickly gather critical information such as insurance details, legal representation, and any additional health insurance that may need to be filed. Early outreach helps us stay ahead in the claims process.

Since Med-Pay is processed on a first-come, first-served basis, waiting to place accounts reduces reimbursement chances. Early submission gives OBS a better chance to secure the maximum available funds.

It all starts with a strong front-end process, specifically, a well-trained registration team. Gathering complete and accurate patient and incident information at the time of service is critical. The more detailed the data collected upfront, the faster your claims can be submitted and processed.

We are an extension of your business office. We aren’t going to take over the entire billing team. Think of us as a supplement, we are there to fill the gaps and needs of your billing department.

The OBS Billing Team can submit appeals on your behalf for your denied claims. We can post adjustments into your system; we are your extended business office and are here to support you in any way.

We are familiar with Meditech, Epic, Cerner, CPSI as well as insurance software such as Availity, Optum, CSNAP and Medicaid CORE.

Yes, our Insurance Recovery Project (IRP) is specifically designed to target and resolve denied claims. We focus on identifying root causes, correcting errors, and resubmitting claims to maximize recoveries, helping your organization reduce write-offs and improve cash flow.

We specialize in recovery projects that focus on working down older dates of service. Our team takes over these aged accounts and actively pursues resolutions across all commercial and government payers. This allows your internal staff to stay focused on current operations while we help recover revenue that might otherwise be lost.

OBS can step in immediately to support your team by taking over active claim follow-up and ensuring that all new claims are clean, accurate, and ready for timely submission. Our experienced staff integrates seamlessly with your existing processes, minimizing disruption and helping maintain your revenue flow during staffing gaps.

We operate as an extension of your business office, and our services are fully customizable. Whether you need support in just one area or several, we tailor our solutions to fit your specific needs, nothing more, nothing less. You choose the level of support, and we deliver it with precision and professionalism.

Our call center service reps are not permitted to handle live calls until they have successfully completed and passed comprehensive training on HIPAA and FDCPA regulations. We conduct regular team meetings focused on ongoing training, compliance updates, and Quality Resolution Pattern (QRP) assuring our staff remains informed, prepared, and aligned with industry best practices.

We ensure a seamless and stress-free transition process. Our experienced team manages the secure transfer of account files—regardless of the EHR software your facility uses. We handle the technical details so you can stay focused on patient care, with no disruption to your operations.