Call Center Services

Outsource Billing Services (OBS) delivers a patient-centric call center, tailored to your healthcare organization. Inbound calls are intelligently routed to our Patient Representatives, allowing them to answer calls using your facility’s identity, ensuring a seamless and branded experience.

With a U.S.-based, bilingual team trained in compassionate service- and no rigid scripts- we ensure real conversations that build trust.

• Average Wait Times Under 20 seconds. Fast, efficient service that respects your patients’ time.
• Calls Recorded for Quality. Every call is recorded to ensure quality, and transparency.
• Personalized Call Experience. Calls are answered using your facility’s identity, creating a seamless and familiar experience for patients.
• Always a Real Person. No frustrating phone trees– just real helpful people ready to assist.
• Professional, Courteous Staff. Our U.S.-based call center representatives are trained to provide empathetic, knowledgeable support.
• Automated Dialer with Immediate Live Transfer. Ensures patients are connected quickly to the right representative without delay.

If you are looking for a partner to provide medical call center services, Outsource Billing Services (OBS) can support all types of healthcare providers, hospitals, and medical practices with quality Extended Business Office (EBO) services.