TRUSTED. EXPERIENCED. PATIENT‑FOCUSED.

Early Out / Self Pay Services

For over 18 years, OBS has served as an extension of our clients’ business offices, offering first-party, patient support that drives results. Our trained representatives answer calls quickly and professionally, helping reduce bad debt and enhance the patient experience. Whether you're a hospital, health system, or physician group, we ensure your early out accounts are managed with care and precision.

  • Statements - Whether you prefer mailing, emailing or texting statements we have the technology to meet your wants and needs.
  • Compassionate Patient Support - Our U.S. Based team follows a Quality Resolution Process that prioritizes empathy and results.
  • Value Added Services - Every early out account on your system is actively worked, helping keep your AR clean and current.
  • Payment Plans - We regularly encourage patients who can’t pay their bills in full to begin payment plans that match our clients’ needs.
  • Financial Assistance - If the payment plan doesn’t meet the patients’ needs, we will facilitate the financial assistance process.
  • Value Added Services - We work as an extension of your business office. Since we work in a first party environment, our value-added service means any account on your system will be worked.
  • Medicaid Eligibility - Patient accounts are screened for Medicaid eligibility to determine coverage and benefit levels.

Looking for medical debt collection and early out self-pay services? Outsource Billing Services (OBS) can support all varieties of healthcare providers, hospitals, and medical practices.

20 Sec

OR BETTER CALL WAIT TIMES

87%

CALLS ANSWERED IN UNDER 20 SECS

5.1%

CALL ABANDONMENT RATE

Featured Success Story

Early Out Collections Surge, Contributing $1 million+ In New Hospital Revenue

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OBS - Extended Business Office Services
RRP - Bad Debt Collection Services

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+1 866-951-4775

Reimagine Your Revenue Cycle

OBS and RRP help healthcare organizations recover more, reduce costs, and build patient trust — acting as a seamless extension of your team every step of the way.

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HAVE ANY QUESTIONS?

FAQs

Do you have questions about our Extended Business Office and our Early Out / Self-Pay services? We’re here to help you navigate your options and find the right solution for your organization.

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High-deductible health plans and large co-pays are driving up patient self-pay balances, putting pressure on providers’ cash flow. Our first party Early Out Program helps patients manage these balances through positive patient engagements, flexible payment plans while boosting early recoveries and supporting your revenue cycle.

We operate as an extension of your business office, and our services are fully customizable. Whether you need support in just one area or several, we tailor our solutions to fit your specific needs, nothing more, nothing less. You choose the level of support, and we deliver it with precision and professionalism.

Our call center service reps are not permitted to handle live calls until they have successfully completed and passed comprehensive training on HIPAA and FDCPA regulations. We conduct regular team meetings focused on ongoing training, compliance updates, and Quality Resolution Pattern (QRP) assuring our staff remains informed, prepared, and aligned with industry best practices.

We ensure a seamless and stress-free transition process. Our experienced team manages the secure transfer of account files—regardless of the EHR software your facility uses. We handle the technical details so you can stay focused on patient care, with no disruption to your operations.