SUCCESS STORIES
SUCCESS STORIES
After a devastating flood left many patients of a regional hospital displaced and financially burdened, leadership faced a difficult question: How do we collect outstanding balances without sacrificing goodwill?
The hospital partnered with Receivable Recovery Partners (RRP) to take a strategic and human-first approach. Our team worked closely with the Patient Accounting Department to:
As families slowly returned to work and homes, many reached out to settle their hospital balances, expressing appreciation for the understanding shown during their hardship.
The result? Receivable Recovery Partners (RRP) preserved hundreds of patient relationships, improved long-term recovery rates, and delivered a major public relations win for the hospital. The facility not only collected difficult debt—it did so in a way that aligned with its mission and values.
TESTIMONIAL
Hear it From Our Customer
A
Amy G. (Revenue Cycle Mgr - Ohio Physician Group)
2/04/2025
In the past, we’ve worked with various collection agencies, but none have matched the professionalism and results we’ve experienced with RRP. They deliver on their promises and have significantly reduced our bad debt. We highly recommend RRP to any practice or facility looking for a reliable and effective collection solution.
OBS and RRP help healthcare organizations recover more, reduce costs, and build patient trust — acting as a seamless extension of your team every step of the way.