Early Out Collections Surge, Contributing $1 million+ In New Hospital Revenue

Success Story Details

A hospital was navigating a difficult transition to a new system while facing declining self-pay collections. Until then, the hospital had never used an outside partner to support early receivables. That changed when they brought in Outsource Billing Services (OBS) to operate as their Extended Business Office (EBO).

With OBS on board, the hospital effectively gained the equivalent of 14 full-time employees, all virtual, with no additional overhead or internal management. Our team stepped in to handle:

• Inbound patient calls with a customer service-first approach
• Insurance billing and follow-up
• Charity qualification to help patients resolve balances
• Seamless work within the hospital’s system, in the hospital’s name

Everything was visible in real time through the OBS Client Services Portal, which provided 24/7 access to account activity for leadership and staff.

The result? Early Out collections surged, contributing over $1 million in new revenue to the hospital’s bottom line. OBS not only improved performance; it became an integrated, trusted extension of the hospital’s business office.