Leadership, Strategy, and Experience Deliver a 48% Percent Recovery Rate

Success Story Details

Specialized Support Turns Liability Accounts into Revenue

Hospitals often face challenges recovering Emergency Room and Third-Party Liability (ER / TPL) revenue. These accounts require swift action, specialized knowledge, and legal precision. In 2023, Outsource Billing Services (OBS) took over ER / TPL account management to reduce the burden on hospital billing staff.

The results speak for themselves:

• At one regional hospital, recovery improved 31%
• At another facility, the number of accounts paid rose 65%
• 48% recovery rate increase

What made the difference?

• Prompt Med-Pay billing to secure time-sensitive benefits
• Detailed investigations to identify and bill liable third-party payers
• Strategic use of Indiana’s Hospital Lien Law

Throughout the process, transparency was maintained through the OBS/RRP Client Portal, which gave hospital leadership 24/7 access to real-time account activity.

These outcomes demonstrate how the right team and workflow can transform a difficult revenue stream into a strong and consistent source of recovery.

This success story proves that the right people with the right experience can transform a historically underperforming revenue stream into a source of consistent, high-yield recovery.